Refund policy

We stand behind every tin. If you're not satisfied with Bucks Balm, you may return it within 30 days of delivery for a refund.

Items should be unused and in their original packaging. If you've opened a tin and simply aren't happy, reach out anyway — our satisfaction guarantee still applies.

To start a return, email buck@buckstallow.com with your order number and the reason for your return. We'll send return instructions and a prepaid return label. Returns are free — we cover return shipping.

Refunds are issued to your original payment method within 5–10 business days of us receiving the return.

If your order arrives damaged or doesn't arrive at all, email buck@buckstallow.com within 14 days of the expected delivery date and we'll make it right. Please include your order number and, for damaged items, a photo if you can.

Questions? Email buck@buckstallow.com — we're a small family company and a real person will get back to you.