Support

Shipping & Returns

Everything you need to know about getting your Bucks Balm — and what happens if it isn't right.

Last updated: June 5, 2026

Order Processing

Bucks Balm is hand crafted in small batches. Orders are typically processed and shipped within 1–3 business days. During product launches or holidays, processing may take a little longer — we'll keep you posted by email.

Shipping Rates & Times

We ship throughout the United States — including Alaska, Hawaii, and U.S. territories.

  • Continental U.S. — Standard: $6.99, delivered in 5–8 business days. Free on orders over $50.
  • Alaska & Hawaii — Standard: $10.99, delivered in 5–8 business days.
  • U.S. territories: shipping is calculated at checkout based on your destination.
  • Expedited options (FedEx, UPS, and USPS) are available at checkout, with live rates based on weight and destination.

Delivery times are estimates from the date of shipment and are not guaranteed. Once your order ships, you'll receive a confirmation email with tracking.

International Shipping

We currently ship within the United States and its territories only — we don't ship internationally yet.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, or doesn't arrive at all, email us at buck@buckstallow.com within 14 days of the expected delivery date and we'll make it right. Please include your order number and, for damaged items, a photo if you can.

Returns & Our Satisfaction Guarantee

We stand behind every tin. If you're not satisfied with Bucks Balm, you may return it within 30 days of delivery for a refund.

  • Items should be unused and in their original packaging. If you've opened a tin and simply aren't happy, reach out anyway — our satisfaction guarantee still applies.
  • Return shipping is paid by the customer, except for defective or damaged items, which we cover.
  • Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

How to Start a Return

Email buck@buckstallow.com with your order number and reason for return. We'll send return instructions and, where applicable, a return label.

Questions?

Reach out any time at buck@buckstallow.com or through our contact page. We're a small family company and a real person will get back to you.